IT that just works, so your team can get on with business.
Proactive monitoring, a responsive help desk and disciplined operations under clear SLAs, delivered on a predictable monthly retainer.
Everything you need to keep IT running.
24×7 monitoring
Servers, network and cloud watched around the clock, with alerts acted on.
Help desk
A single point of contact for your users, by phone, email and portal.
Remote support
Fast fixes without waiting for an engineer to arrive on site.
Endpoint management
Laptops and desktops kept compliant, protected and up to date.
Patch management
Operating systems and applications patched on a disciplined schedule.
Backup & recovery
Backups verified and restores tested, so recovery is never a surprise.
Network operations
Firewalls, switches and Wi-Fi managed and kept secure.
Device provisioning
New starters ready on day one, leavers offboarded securely.
Asset tracking
A live inventory of hardware, software and licences.
SLA reporting
Monthly reports on tickets, uptime and service performance.
A smooth handover, then steady improvement.
- 01
Discover
We audit and document your environment, users and risks.
- 02
Stabilise
Monitoring, backups and patching put on a solid footing.
- 03
Operate
Day-to-day support delivered under agreed SLAs.
- 04
Improve
Regular reviews and a roadmap for what to fix next.
Tired of firefighting IT issues?
Get a managed services proposal sized to your team. Email info@novacorp.global or call +94 11 717 0001.